Frequently Asked Questions
Everything you need to know about our handcrafted candles and home fragrances.
What is the average burn time for your candles?
Our standard 8oz candles typically burn for 45-50 hours, while our large 12oz jars offer up to 75 hours of fragrance, provided the wick is trimmed correctly before each use.
Do you use natural wax in your products?
Yes, we use a proprietary blend of 100% natural soy and beeswax. This ensures a cleaner, longer-lasting burn that is better for your home environment than paraffin-based alternatives.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for home fragrance items?
We offer a 30-day return policy for unused and unopened products. If your candle arrives damaged or you are unsatisfied with the scent, please contact our support team for a replacement or refund.
Are your fragrances safe for pets and children?
We use phthalate-free fragrance oils and lead-free cotton wicks. While our candles are non-toxic, we always recommend burning them in a well-ventilated area and out of reach of children and pets.
Do you offer bulk discounts for events or weddings?
Yes, we offer special pricing for bulk orders of 20 units or more. Please reach out to our wholesale department via the contact form for a personalized quote.